Frequently Asked Product Related Questions

What is VUSE®?

VUSE® is an E-cigarette brand with several innovative products on the market, including our flagship products, VUSE SOLO® and VUSE VIBE.

What does the “vapor” in our e-cigarettes reference?

VUSE® products produce a vapor-like mist, not smoke.  They do not burn tobacco, but rather, heat liquid containing nicotine derived from tobacco.

Do VUSE® products produce tobacco smoke?

No.  VUSE® products do not produce tobacco smoke.  "Smoking" or "smoke" specifically means the burning of a lighted cigarette, cigar, pipe, or any other matter or substance that contains a tobacco product.

Do VUSE® products produce "secondhand" smoke?

VUSE® products produce a vapor-like mist, not smoke.  They do not burn tobacco, but rather, heat liquid containing nicotine derived from tobacco.

How does VUSE SOLO® work?

An adult vaper connects a VUSE® cartridge to the VUSE SOLO PowerUnit®, then puffs to activate a battery that heats the V-Liquid™, producing a vapor-like mist.

Does VUSE® offer a recycling program?

Yes.  VUSE® offers an entirely cost-free and environmentally friendly way to dispose of your depleted VUSE SOLO PowerUnits®.  To participate in the VUSE® Recycling Program, consumers need only to visit vusevapor.com/recycling or call a toll free number to register.  We will send a pre-paid mailer so that, when ready, adult tobacco consumers can return VUSE SOLO PowerUnits® to the company for recycling.  Go to www.vusevapor.com/recycling to join the Recycling Program and find out more.

Do VUSE SOLO® cartridges contain nicotine?

Yes.  VUSE SOLO® cartridges include high quality nicotine extracted from the tobacco plant.
 

Do VUSE VIBE™ cartridges contain nicotine?

Yes.  VUSE VIBE™ cartridges include high quality nicotine extracted from the tobacco plant.

Are VUSE® products considered tobacco products?

Yes.  The Food and Drug Administration has issued regulations deeming products that contain tobacco-derived nicotine and components that work with these products to be tobacco products.

Do I vape VUSE® products the same way I smoke a traditional cigarette?

No.  According to our conversations with adult vapers, the best way to ensure a smooth and enjoyable vaping experience is to take longer and slower puffs.

What are the ingredients of VUSE V-Liquid™?

VUSE V-Liquid™ is made of high quality ingredients consisting of tobacco-derived nicotine (except for in zero nicotine liquids), vegetable glycerin, propylene glycol, reverse-osmosis water and natural and artificial flavorings.

Are VUSE® products for quitting smoking?

No.  VUSE® products are not smoking cessation products.  The best course of action for tobacco consumers concerned about their health is to quit.  VUSE® products present an alternative for adult smokers who may be interested in switching to a smoke- free tobacco product.  VUSE® products offer many advantages over a traditional cigarette that adult tobacco consumers may find attractive--there's no ash and no burning odor.  For adult tobacco consumers who have made the informed decision to continue using tobacco products and are looking for an alternative to traditional cigarettes, VUSE® products are another option to consider.

What type of battery do VUSE SOLO® and VUSE VIBE™ power units use?

A VUSE SOLO® and VUSE VIBE™ power unit use a Lithium Polymer battery.  Similar batteries are found in cellular phones and other consumer electronic goods.
 

What if there is a problem with my VUSE® product?

VUSE® stands behind the quality and superiority of its products.  If there is a product issue with a purchased VUSE® product, adult vapor consumers are encouraged to call Customer Service at 1-877-614-VUSE (8873).  A representative will assist and provide options at that time.
 

Can I use non-VUSE SOLO® cartridges with the VUSE SOLO PowerUnits®?

No.  VUSE SOLO® cartridges are intended only for use with VUSE SOLO PowerUnits®.

Can I use VUSE SOLO® cartridges with a power unit other than the VUSE SOLO PowerUnits®?

No.  VUSE SOLO® cartridges are intended only for use with VUSE SOLO PowerUnits®.
 

Can I use non-VUSE VIBE™ cartridges with the VUSE VIBE™ power unit?

No.  VUSE VIBE™ cartridges are intended only for use with VUSE VIBE™ power units.
 

Can I use VUSE VIBE™ cartridges with a power unit other than the VUSE VIBE™ power unit?

No.  VUSE VIBE™ cartridges are intended only for use with VUSE VIBE™ power units.

How will I know when it is time to change the VUSE SOLO® cartridge or recharge the VUSE SOLO PowerUnits®?

VUSE SOLO® is the only e-cigarette designed with a SmartLight™ indicator to help keep consumers continually informed.  The SmartLight™ indicator informs on both the battery and cartridge life.  The SmartLight™ flashes white for two seconds when the cartridge is getting low.  When the SmartLight™ flashes white continuously, it is time to change the cartridge.  The light flashes red for two seconds when the battery is getting low.  When the light flashes red continuously, it is time to recharge the battery.

How will I know when it is time to change the VUSE VIBE™ cartridge or recharge the VUSE VIBE™ power unit?

When the VUSE VIBE™ power unit LED near the bottom of the VUSE VIBE™ power unit flashes red several times, the battery must be charged.
 

How do I know the VUSE SOLO PowerUnits® is charging?

When you insert the VUSE SOLO PowerUnit® into the VUSE SOLO® USB charger, the SmartLight™ indicator will blink red as the PowerUnit® is charging.  When the PowerUnit® has reached full charge, the SmartLight™ indicator will glow white, indicating the PowerUnit® is fully charged.
 

How do I know the VUSE VIBE™ power unit is charging?

While charging the power unit, the LED indicator on the bottom of the power unit will continuously pulse red.  When complete the LED will change to white.
 

Is the battery used in VUSE SOLO® and VUSE VIBE™ UL certified?

Yes.  The VUSE SOLO® and VUSE VIBE™ battery cell are both UL (Underwriters Laboratories) and IEC Certified (International Electrotechnical Commission).  The VUSE SOLO® and VUSE VIBE™ power units are FCC (Federal Communications Commission) Certified.
 

Is there a way to remove the battery from the VUSE SOLO® or VUSE VIBE™ power unit?

No.  The Lithium Polymer battery is housed inside the VUSE SOLO® and VUSE VIBE™ power unit and is not accessible.
 

Are VUSE SOLO® cartridges tamper-resistant?

Yes.  VUSE SOLO® cartridges are designed to help prevent modification by consumers.

Are VUSE VIBE™ cartridges tamper-resistant?

Yes.  VUSE VIBE™ cartridges are designed to help prevent modification by consumers.
 

What is VUSE V-Liquid™?

VUSE® cartridges and tanks contain V-Liquid™, a proprietary blend unique to VUSE®.  V-Liquid™ was developed and blended by tobacco experts with over 100 years of combined experience making great tasting tobacco products.  The V-Liquid™ contained in all VUSE® cartridges and tanks is made with high quality ingredients under strict manufacturing standards.
 

What happens if my battery won't charge?

You may need to replace the power unit or contact at Customer Service at 1-877-614-VUSE (8873).

Will the VUSE® wall adapter and car adapter charge the product by themselves?

No.  The wall adapter and car adapter need to be used in conjunction with the VUSE SOLO® USB Charger.  The USB charger is the only component that actually charges the VUSE SOLO®.  A USB Charger can be connected to either the wall adapter, the car adapter or the USB port of a computer.
 

Where can I purchase VUSE® accessories?

VUSE® accessories are available for purchase online at www.vusevapor.com, which is restricted to age-verified adult tobacco consumers 21 years of age or older.
 

What types of VUSE® accessories are available?

VUSE® accessories include an assortment of carrying cases, car charger, wall charger, and a USB charger.
 

Can the VUSE SOLO® battery or product overheat?

The heater has an auto shutoff mechanism that helps ensures the maximum heating activation cannot exceed four seconds per puff.  The battery is protected via electronics to help prevent a range of unsafe conditions that could lead to overheating.  This is just one of the benefits of having microprocessors and intelligence built into VUSE SOLO PowerUnits® and cartridges.
 

Can the VUSE VIBE™ battery or product overheat?

The heater has an auto shutoff mechanism that helps ensures the maximum heating activation cannot exceed six seconds per puff.  The battery is protected via electronics to help prevent a range of unsafe conditions that could lead to overheating.